Privacy Policy

Cecilia Nordström Chocolates AB values ​​the protection of personal data, and we therefore attach great importance to protecting your privacy. This privacy policy explains and clarifies how we, as a data controller, process the personal data of our visitors and customers in accordance with (EU) 2016/679, the General Data Protection Regulation (GDPR). This policy applies in situations where Cecilia Nordström (“Cecilia Nordström Chocolates AB”, “we”, “us” and “our”) processes personal information collected from the website.

By using our website, you consent to your personal information being processed in accordance with this privacy policy

What is personal data?

Personal data is information about an identified or identifiable natural person. An identifiable natural person is a person who can be identified directly or indirectly, via a name, a social security number, location data, an IP address or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity with the natural person.

Categories of personal data we collect

The personal information you provide is data that you actively provide to us by filling out various types of forms. When you order products and services from Cecilia Nordström Chocolates AB, register for our events and courses or send in spontaneous applications/messages, we may ask you to fill in forms where you give us your personal data.

We collect how visitors use the website and users experience the information, via your IP address, information about your browser settings and how your operating system uses the pages. This information is processed with the support of balancing interests and is used to develop the website's functions and content.

Purpose of processing personal data

The information we collect from you may be used for any of the following purposes:

Give you a more personalized service

Your information helps us better meet your individual needs. If you have activated cookies in your browser, that information can be used to provide a personalized user experience.

Improve and optimize our website

We are constantly striving to improve the website based on your input and feedback.

Improve our customer service

Your information helps us provide you with more efficient customer service and support.

Carry out transactions

Submit your goods and deliver the services you purchased from us.

Improve our communication

The email address you enter can be used to send information and updates about your order, company news, updates, information about other similar products and services, Cecilia Nordström Chocolates AB's events and newsletters, etc. Note! You can unsubscribe at any time by following the instructions at the bottom of each email. If you have enabled cookies in your browser, your cookie information may be combined with data you have provided on our website to improve customer communication.

Recipient of the personal data

We do not sell, trade or otherwise transfer your personal information to third parties. Exceptions are trusted third parties who help us manage the website, run our business, deliver the goods you order or provide service if those parties agree to keep the information confidential and not use it for other purposes not agreed. We may also share your personal information where we deem it necessary to comply with legal requirements, enforce site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable information collected from the website about visitors may be provided to third parties for marketing, advertising or other use.

We have agreements with third-party service providers to help us get a better picture of the visitors to the website. These service providers may not use the information they collect for us on our behalf for anything other than to help us operate and improve our business.

If your personal data will be shared with recipients other than those specified in this privacy policy, we will provide you with information about this when we collect your personal data and give us your consent.

Processing of personal data when expressing interest and contact forms on our website

In connection with expressions of interest and other forms on our website, we request certain personal data. We use the personal data based on a balance of interests to be able to contact you regarding the matter. The personal data we process is information that you actively provide us via the registration form.

Access to your personal data is limited to the persons who need to process the personal data as part of their work.

The email address you enter can be used to send information, updates, information about Cecilia Nordström Chocolates AB's events and newsletters. You can unsubscribe at any time by following the instructions at the bottom of each email.

Cookies

Cookies are small files that a website or service provider sends to your computer's hard drive via the browser (if you allow) and which enable the website to recognize your browser and can retrieve and remember certain information.

We use cookies to perform certain important functions and improve the user experience in our online store, as well as compile statistics on traffic and communication on the website.

Cookies are also used for communication purposes to improve our customer communication as well as to measure the website. Cookies tell us what the website's users have visited, help us measure and target our advertising and marketing activities as well as search results via internet search engines and provide us with information about our users so that we can develop our online services.

If you have enabled cookies in your browser, your cookie information can be used to improve our communication with you via e-mail, newsletter and so on.

You can also choose to turn off cookies in your browser and / or delete stored cookies in your browser. Please note that blocking cookies may affect the website's functionality.

How long we keep your personal information

We only save your personal data as long as it is necessary to fulfill our contractual obligations and, if necessary, according to the statutory retention period. When we save your personal data for purposes other than our contractual obligations, for example with the support of consent when you register for our events or receive newsletters via e-mail, we only process the personal data if it is necessary and/or required by law for the purpose.

When there is no longer a purpose or a legal obligation to store the personal data, it is deleted or anonymized.

The processing time for personal data is determined in accordance with the purpose and legal obligation of each processing and will be presented to you when the data is collected, for example when you register for our events.

Personal data that is only collected for a specific purpose is kept to a minimum in order to fulfill the purpose, also known as data minimization.

Your personal rights

You have the right to request a report on what personal data we have about you by requesting a so-called register extract. This can be done free of charge once a year. You also have the right to request that inaccurate information about you be corrected, as well as the ability to request that we delete your personal information. You have the right to withdraw your consent to the processing of personal data and to prohibit the use of your personal information for direct marketing.

To submit a request, please contact ida@nordstroems.com for more information.

You have the right to submit any complaints about the processing of your personal data to the national supervisory authority.

Links to third parties

We may publish or offer products from third parties on our website. These third-party websites have their own, independent privacy policies. We therefore assume no responsibility for the content and activities of these linked websites. However, because we want to protect the privacy of our website, we welcome comments about these websites.

Changes to this Privacy Policy

Cecilia Nordström Chocolates AB reserves the right to update or change this policy at any time and you should regularly visit this website to obtain the latest version.

Last updated: 2022-11-03

How do you contact us?

If you have any questions regarding this privacy policy, our processing of personal data or wish to contact us regarding your personal data, please contact our data protection officer at ida@nordstroems.com