Terms & Conditions

We reserve the right for items to sell out. Please note that, as our chocolates are hand-painted and handcrafted, the appearance of the products may vary slightly from the images shown. Each praline is unique.

By placing an order, you accept these Terms & Conditions and consent to your name and address being stored in our customer database for the purpose of processing your order.

General

To shop at Cecilia Nordström Chocolates AB (www.nordstroems.com), you must be at least 18 years old.

A purchase agreement is concluded once your payment has been successfully authorized. If you place an order using another person's personal information without their consent, and this results in financial loss or other damage to Cecilia Nordström Chocolates AB, the matter may be reported to the police.

Prices

All prices are stated in Swedish Krona (SEK) and include VAT.

Shipping is charged at SEK 55 per order within Sweden. For larger corporate orders, please contact us to discuss available delivery options.

Payment

We offer secure payment through Klarna Checkout, including invoice and card payment options.

Delivery

Orders are dispatched with PostNord within 2–5 business days.

Once your order has been placed, you will receive an order confirmation by email. When your parcel arrives at the selected pickup point, PostNord will notify you with a collection code.

Delivery During Warm Weather

At present, we are unable to offer refrigerated shipping or insulated packaging.

For this reason, we cannot accept responsibility for any damage caused by temperatures exceeding 15°C (59°F) during transport.

In-Store Collection

Orders placed through www.nordstroems.com can be collected from our store free of charge.

You will receive an email or SMS notification when your order is ready for collection. Orders are normally available within 1–3 business days.

Order Cancellation

If you wish to cancel your order, please contact our customer service as soon as possible at kontakt@nordstroems.com.

If your order has already been processed and dispatched, cancellation is no longer possible and you are obliged to accept delivery. Should you wish to return your purchase after receiving it, our standard return policy applies.

A cancellation is only valid once you have received confirmation from us.

Right of Withdrawal

As a private consumer, you have the right to withdraw from your purchase within 14 days in accordance with applicable consumer protection legislation.

Returned products must be unused and in their original condition.

The customer is responsible for return shipping costs and bears the transport risk until the goods reach us. Refunds are issued for the value of the products only. Original shipping charges are non-refundable.

Please note:

• The right of withdrawal does not apply to business customers.
• The right of withdrawal does not apply to discounted or sale items.
• The right of withdrawal does not apply to personalised or custom-made products produced specifically for you or your company.

Before returning any products, please contact us at kontakt@nordstroems.com for return instructions. Returns sent cash on delivery (COD) or requiring payment upon receipt will not be accepted.

Claims & Complaints

Any transport damage must be reported to PostNord as soon as it is discovered.

If you receive a defective or incorrect product, please contact us promptly at kontakt@nordstroems.com, describing the issue. We will provide instructions on how to proceed.

Privacy

Cecilia Nordström Chocolates AB is responsible for the personal data you provide when placing an order or registering as a customer.

Your information is processed to administer your purchases and, where applicable, for marketing purposes. We do not share your personal data with third parties except where necessary to complete your order, such as Klarna and PostNord.

You have the right to request information about the personal data we hold about you once per year, free of charge.

Force Majeure

Cecilia Nordström Chocolates AB shall not be held liable for failure to fulfil its obligations where such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, industrial disputes, governmental actions, supplier failures, transport disruptions, or other unforeseen events that could not reasonably have been anticipated or avoided